The 6clicks Implementation Guide

Our mission is to support your success

6clicks was founded in 2019 by co-founders Andrew, Louis, and Ant in the face of increasing regulation across all sectors, the need for businesses to manage risk better, and a wake of high-profile hacks making cybersecurity for businesses paramount.

The idea was to provide advisors and businesses with a platform that integrates all the functionality you need for audit, risk and compliance, content, and AI to supercharge the experience and save time. Early in 2020, the 6clicks platform was released underpinned by three core characteristics that still power the platform today.

1. a unique Hub & Spoke architecture that makes deployment easy for advisors and businesses with autonomous teams,
2. a platform powered by AI (now Hailey, our AI engine),
3.  and a fully-integrated content library.
    

Overview of the 6clicks platform

Here is an overview of the features you will find on the 6clicks platform.

Dashboard: The 6clicks dashboard shows you a personalised 6clicks feed and gives you an overview of your current risk environment.

Content library: You will find the content library by clicking on 'Marketplace' which contains a large array of information on all international standards.

Reporting & Analytics: This feature allows you to create reports and analytics based on 6clicks functionality. It helps you keep track of changes and identify areas of improvement.

Task Management: Task Management shows you the tasks that have been assigned to you and the steps that need to be taken.

Notifications: 6clicks users are sent notifications when they have been assigned a task, when data is exported, for reminders of actions to be taken, etc.

User Settings: My Settings gives you access to manage linked accounts, change your password, update your user details, add licenses, and log out.

An overview of our services

Here is a list of the area we can help you with as part of your implementation: 

• Bespoke content services
• Data migration services
• Integration services
• General tool configuration services
• Custom reports and dashboards
• Training services (outside of partner launchpad)
  
  

Ongoing support

6clicks provides complete support and assistance as required by its customers for using any or all of the services and functionalities on the 6clicks platform. We also provide assistance for ongoing configurations, data uploads, etc. 

Academy & Knowledgebase

A comprehensive Knowledgebase is maintained and regularly updated which can be referred to by users. 6clicks also regularly maintains the 6clicks Academy, which has courses to help you leverage the 6clicks platform.

Training & Professional Support

For those who require training and professional support, 6clicks arranges it as a part of our professional services or through one of our partners. We provide recorded training videos as well as call-based real-time training. 

How to contact support?

If you have any issues with or questions about 6clicks and need to contact Support, 6clicks provides three options:

1. Submit a support ticket via the 6clicks Knowledgebase
2. Email the support email address
3. In-app chat functionality

General support hours 

As a global organization, 6clicks offers support hours in all respective time zones as follows:

• Monday: 8:00 AM – 5:00 PM
• Tuesday: 8:00 AM – 5:00 PM
• Wednesday: 8:00 AM – 5:00 PM.
• Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 5:00 PM

Understanding what's coming

The 6clicks Roadmap tool helps users request changes, and features, and give feedback. Based on these requests, we work towards improving our products and providing a superior user experience.

Other helpful resources

Here is a list of our other helpful resources:

1. Blogs
2. e-books & guides
3. Webinars
4. 6clicks TV
5. Glossary