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Support and implementation, included from day one

Our goal is to ensure that our customers achieve the value in 6clicks they have come to expect without the cost.

COMPARE OPTIONS

Premier support and implementation is all included as part of your license

See how 6clicks compares to the market.

Onboarding

The Competitors

60 min kick-off call with Customer Success Manager
Set your goals and kick-off your journey to success

Additional cost

Access to Academy
Instructional self-paced video learning

Additional cost

Access to Knowledge Base
Database of guides and how-to articles on product functionality

Included

Access to in-app roadmap and feature request tool

Included

Dedicated CSM
Including digital health checks

Additional cost

Dedicated Technical Point-of-Contact

Additional cost
6clicks

60 min kick-off call with Customer Success Manager
Set your goals and kick-off your journey to success

Included

Access to Academy
Instructional self-paced video learning

Included

Access to Knowledge Base
Database of guides and how-to articles on product functionality

Included

Access to in-app roadmap and feature request tool

Included

Dedicated CSM
Including digital health checks

Included

Dedicated Technical Point-of-Contact

Included

Implementation

The Competitors

Sandbox environment

Additional cost

Biweekly check-in calls with CSM and Tech POC

Additional cost

Data migration services
Migrate your historical data off spreadsheets
or an incumbent solution into 6clicks

Additional cost

User and admin training from technical resource
Tailored virtual training for your admins and end-users

Additional cost

Platform configuration support

Additional cost

Bespoke content creation
Digitize your templates and content into 6clicks

Additional cost

Digitize your templates and content into 6clicks
Review of your current processes and use cases for translation into
the 6clicks platform and best practices

Additional cost
6clicks

Sandbox environment

Included

Biweekly check-in calls with CSM and Tech POC

Included

Data migration services
Migrate your historical data off spreadsheets
or an incumbent solution into 6clicks

Included

User and admin training from technical resource
Tailored virtual training for your admins and end-users

Included

Platform configuration support

Included

Bespoke content creation
Digitize your templates and content into 6clicks

Included

Digitize your templates and content into 6clicks
Review of your current processes and use cases for translation into
the 6clicks platform and best practices

Included

Ongoing Support

Market

Access to support@6clicks.com for general support inquiries

Additional cost

Access to customer portal

Included

Access to user community

Included

Quarterly Business Reviews
Including exclusive roadmap reviews.

Additional cost

New product feature sessions with 6clicks Tech POC
6clicks Tech POC walkthrough of new product capabilities
and value add to client’s use cases.

Additional cost
6clicks Premier

Access to support@6clicks.com for general support inquiries

Included

Access to customer portal

Included

Access to user community

Included

Quarterly Business Reviews
Including exclusive roadmap reviews.

Included

New product feature sessions with 6clicks Tech POC
6clicks Tech POC walkthrough of new product capabilities
and value add to client’s use cases.

Included
*Premier support is included only for direct and resale licenses.

Launch into top gear with expert guidance

Connect your teams to a wealth of 6clicks expertise through specialized programs and tailored engagements designed to help you achieve success.

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General configuration

We can provide boots-on-the-ground resources to configure your 6clicks environment to fit your specifications and requirements, such as:

  • Roles or access control

  • Custom fields

  • Workflow stages, where applicable
  • Custom reporting and dashboards
  • Branding
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Tailored training

Your dedicated 6clicks Technical Point-of-Contact can take your resources through tailored training sessions based on your use cases. Some examples of the kinds of tailored training sessions we offer are:

  • Recorded workshops with a 6clicks technical resource and your 6clicks admin(s) to cover topics like:

    • Best practices
    • Product technical deep dive
  • Recorded workshops with a 6clicks technical resource and your end-users to cover the product specific to your use cases.

  • Training documentation creation specific to your use cases and needs

    • Great for end-users that will be onboarded to the platform in waves


    Please note, all training is completed virtually and must be scoped and scheduled with your 6clicks Customer Success Manager.

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Product consulting

Our 6clicks resources can help your organization digitize your program by reviewing your current processes, pain points, and use cases and translating them to 6clicks solutions. If you have a use case you’re looking to operationalize with 6clicks, we can help you during your implementation by providing best practices and product functionality guidance along the way.

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Bespoke content creation

6clicks can assist by completing or training your resource on best practices to ingest your bespoke content and templates into 6clicks.

Content includes:

  • Authority documents

  • Control sets or governance documents 

  • Assessment templates

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Data migration

If you’re moving off of spreadsheets or an incumbent solution into 6clicks, we can assist with migrating your existing data you maintain in another format (PDF, Word, Excel etc) into 6clicks. This data includes, but is not limited to, risk registers, assessments, third parties, policies, and more.

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Integration

Live support for configuration help regarding 6clicks native integrations. Note that the 6clicks Developer API is not included in this service.

Native integrations:

  • Okta, Azure AD, and other IdPs for SSO

  • ServiceNow CMDB for asset information

  • PowerBI for reporting

  • Zapier
Sovereign GRC infrastructure. Built for your environment.

From certified hardware to AI-native software. Built for government, defense, and critical infrastructure operators.

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