6clicks Success Plans. Jumpstart Your 6clicks Success!

	Standard	Premier
60 min kick-off call with 6clicks Customer Success Manager Set your goals and kick-off your 6clicks journey to success
Access to 6clicks Academy Instructional self-paced video learning
Access to 6clicks Knowledge Base Database of guides and how-to articles on product functionality
Access to in-app 6clicks roadmap and feature request tool
Dedicated 6clicks CSM Including digital health checks
Dedicated 6clicks Technical Point-of-Contact

	Standard	Premier
Sandbox environment
Biweekly check-in calls with 6clicks CSM and Tech POC
6clicks-led data migration services Migrate your historical data off spreadsheets or an incumbent solution into 6clicks
User and admin training from 6clicks technical resource Tailored virtual training for your admins and end-users
6clicks-led platform configuration
Bespoke content creation Digitize your templates and content into 6clicks
6clicks-led product consulting Review of your current processes and use cases for translation into the 6clicks platform and best practices

	Standard	Premier
Access to support@6clicks.com for general support inquiries
Access to 6clicks customer portal
Access to 6clicks user community
Quarterly Business Reviews Including exclusive roadmap reviews.
Expedited support SLA
New product feature sessions with 6clicks Tech POC 6clicks Tech POC walkthrough of new product capabilities and value add to client’s use cases.

Tailored training

Your dedicated 6clicks Technical Point-of-Contact can take your resources through tailored training sessions based on your use cases. Some examples of the kinds of tailored training sessions we offer are:

Recorded workshops with a 6clicks technical resource and your 6clicks admin(s) to cover topics like:
- Best practices
- Product technical deep dive
Recorded workshops with a 6clicks technical resource and your end-users to cover the product specific to your use cases.
Training documentation creation specific to your use cases and needs
- Great for end-users that will be onboarded to the platform in waves

Please note, all training is completed virtually and must be scoped and scheduled with your 6clicks Customer Success Manager.

Product consulting

Our 6clicks resources can help your organization digitize your program by reviewing your current processes, pain points, and use cases and translating them to 6clicks solutions. If you have a use case you’re looking to operationalize with 6clicks, we can help you during your implementation by providing best practices and product functionality guidance along the way.

Data migration

If you’re moving off of spreadsheets or an incumbent solution into 6clicks, we can assist with migrating your existing data you maintain in another format (PDF, Word, Excel etc) into 6clicks. This data includes, but is not limited to, risk registers, assessments, third parties, policies, and more.

Integration

Live support for configuration help regarding 6clicks native integrations. Note that the 6clicks Developer API is not included in this service.

Native integrations:

Okta, Azure AD, and other IdPs for SSO
ServiceNow CMDB for asset information
PowerBI for reporting
Zapier

Can’t find the integration you are after? Let’s chat more!

Find the right success plan for your business

Our goal is to ensure that our customers achieve the value in 6clicks they have come to expect. Success plans provide the right level of expert guidance and support to suit your needs.

6clicks success plans

The 6clicks AI-powered GRC solution provides software that’s smart, not complicated.

However, we know a little extra support goes a long way. That’s why we provide two success plans for our clients to choose from to best fit their needs.

Standard

Learn at your own pace with quick, self-guided resources at your fingertips. Take advantage of our experience built for the ultimate self-starter.

Premier

Reach your goals faster with access to expert guidance tailored to your risk and compliance outcomes.

Onboarding

Implementation

Ongoing Support

Launch into top gear with expert guidance.

Connect your teams to a wealth of 6clicks expertise through specialized programs and tailored engagements designed to help you achieve success with the Premier Success Plan.