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Unlike our competitors, support and implementation is all included

Our goal is to ensure that our customers achieve the value in 6clicks they have come to expect without the cost.

Premier support and implementation is all included as part of your license *

See how 6clicks compares to the market.

Onboarding

The Competitors 6clicks Premier
60 min kick-off call with Customer Success Manager

Set your goals and kick-off your journey to success
Additional cost
Included
Access to Academy

Instructional self-paced video learning
Additional cost
Included
Access to Knowledge Base

Database of guides and how-to articles on product functionality
Included
Included
Access to in-app roadmap and feature request tool
Included
Included
Dedicated CSM

Including digital health checks
Additional cost
Included
Dedicated Technical Point-of-Contact
Additional cost
Included

Implementation

Market 6clicks Premier
Sandbox environment
Additional cost
Included
Biweekly check-in calls with CSM and Tech POC
Additional cost
Included
Data migration services

Migrate your historical data off spreadsheets or an incumbent solution into 6clicks
Additional cost
Included
User and admin training from technical resource

Tailored virtual training for your admins and end-users
Additional cost
Included
Platform configuration support
Additional cost
Included
Bespoke content creation

Digitize your templates and content into 6clicks
Additional cost
Included
Product consulting

Review of your current processes and use cases for translation into the 6clicks platform and best practices
Additional cost
Included

Ongoing Support

Market 6clicks Premier
Access to support@6clicks.com for general support inquiries
Included
Included
Access to customer portal
Included
Included
Access to user community
Included
Included
Quarterly Business Reviews
Including exclusive roadmap reviews.
Additional cost
Included
New product feature sessions with 6clicks Tech POC

6clicks Tech POC walkthrough of new product capabilities and value add to client’s use cases.
Additional cost
Included

* Premier support is included only for direct and resale licenses.

Launch into top gear with expert guidance

Connect your teams to a wealth of 6clicks expertise through specialized programs and tailored engagements designed to help you achieve success.

Vendor Risk Management

General configuration

We can provide boots-on-the-ground resources to configure your 6clicks environment to fit your specifications and requirements, such as:

  • Roles or access control
  • Custom fields
  • Workflow stages, where applicable
  • Custom reporting and dashboards
  • Branding
User management

Tailored training

Your dedicated 6clicks Technical Point-of-Contact can take your resources through tailored training sessions based on your use cases. Some examples of the kinds of tailored training sessions we offer are:

  • Recorded workshops with a 6clicks technical resource and your 6clicks admin(s) to cover topics like:
    • Best practices
    • Product technical deep dive
  • Recorded workshops with a 6clicks technical resource and your end-users to cover the product specific to your use cases.
  • Training documentation creation specific to your use cases and needs
    • Great for end-users that will be onboarded to the platform in waves

Please note, all training is completed virtually and must be scoped and scheduled with your 6clicks Customer Success Manager.

Task assignment

Product consulting

Our 6clicks resources can help your organization digitize your program by reviewing your current processes, pain points, and use cases and translating them to 6clicks solutions. If you have a use case you’re looking to operationalize with 6clicks, we can help you during your implementation by providing best practices and product functionality guidance along the way.

Project and playbook

Bespoke content creation

6clicks can assist by completing or training your resource on best practices to ingest your bespoke content and templates into 6clicks.

Content includes:

  • Authority documents
  • Control sets or governance documents
  • Assessment templates
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Data migration

If you’re moving off of spreadsheets or an incumbent solution into 6clicks, we can assist with migrating your existing data you maintain in another format (PDF, Word, Excel etc) into 6clicks. This data includes, but is not limited to, risk registers, assessments, third parties, policies, and more.

Servicenow integration

Integration

Live support for configuration help regarding 6clicks native integrations. Note that the 6clicks Developer API is not included in this service.

Native integrations:

  • Okta, Azure AD, and other IdPs for SSO
  • ServiceNow CMDB for asset information
  • PowerBI for reporting
  • Zapier

Can’t find the integration you are after? Let’s chat more!