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Issues & Incident Management

 

 

Modernize issue and incident tracking with visibility, insights, and intelligent remediation. Identify and solve issues before they occur with cross-team automation workflows

Issues & Incident Management


Understand issues and incidents from multiple angles, prioritize remediation and streamline engagement from stakeholders

Respond quickly to issues

Use a consolidated view to prioritize incidents and issues and then address them before they can impact operations

Minimize stakeholder impact

Find the root cause of issues and incidents by taking action based on guided recommendations

Automate resolutions

Shorten recovery times by rapidly implementing solutions based on insights and simplify repetitive tasks with pre-built projects and playbooks

See how automating issues & incidents from 6clicks makes issue handling easy

 

Powerful features to support your growth

We don’t stop at assessments - use 6clicks to ensure issue and incident remediation takes place.
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Action assignment

Create and link actions to issues and incidents, assign actions to team members, collect evidence and track all the way through to completion.

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Issue & incident registers

Store, view, and categorize all your issues and incidents in a single register with powerful filtering and reporting capability so you can understand and manage your issues and incidents comprehensively.

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Third-party issue assignment

Links issues and incidents to third parties, assign issue actions to third-party members and track third-party actions through to completion.

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Cross-platform linkage

Link issues and incidents to assessment responses, third-parties, controls, compliance requirements, risks, assets and custom register items for comprehensive issue and incident lifecycle management.

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Issue & incident capture form

Create custom issue and incident submission forms accessible via unique URLs and share them internally for quick and easy issue and incident identification and reporting.

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Issue libraries

Create turn-key issue and incident libraries and use them as recommendations from an internal audit or assessment to help build your issues and incidents register.

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Access control

Easily manage which users can view and edit issues and incidents on the register by adding or removing individual users' access to issues and incidents or groups of users.

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Reporting

Powerful issue and incident reporting capability, with out-of-the-box reports and dashboards, which can easily be shared with relevant stakeholders.

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Custom fields

Create custom issue and incident fields to capture the correct information and ensure alignment with your issue and incident processes.

... and did you know, there's unlimited:

  • User licensing across all plans
  • Access to our content library
  • World-class customer support

Top analysts and customers have spoken.

They genuinely love 6clicks.

"The best cyber GRC platform for businesses and advisors."


David Simpson | CyberCX

"We chose 6clicks not only for our clients, but also our internal use”

Kurt Hansen | Tesserent

"With 6clicks we can simply close deals much faster"


Greg Rudakov | Devicedesk

6clicks Awarded Top 100 Innovators
6clicks Awarded RegTech Top 100

"The 6clicks solution simplifies and strengthens risk, compliance, and control processes across entities and can grow and adapt as the organization changes and evolves."

Michael Rasmussen | GRC 20/20 Research LLC

Why businesses and advisors choose 6clicks

It's faster, easier and more cost effective than any alternative.
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Powered by artificial
intelligence

Experience the magic of Hailey, our artificial intelligence engine for risk and compliance.

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Unique Hub & Spoke architecture

Deploy multiple teams all connected to a hub - perfect for federated, multi-team structures.

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Fully integrated
content library

Access 100's of standards, control sets, assessment templates, libraries and playbooks.

6clicks is powered by AI and includes all the content you need.
Our unique 6clicks Hub & Spoke architecture makes it simple to use and deploy.

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