Issues & Incident Management
Modernize issue and incident tracking with visibility, insights, and intelligent remediation. Identify and solve issues before they occur with cross-team automation workflows
Understand issues and incidents from multiple angles, prioritize remediation and streamline engagement from stakeholders
Respond quickly to issues
Use a consolidated view to prioritize incidents and issues and then address them before they can impact operations
Minimize stakeholder impact
Find the root cause of issues and incidents by taking action based on guided recommendations
Shorten recovery times by rapidly implementing solutions based on insights and simplify repetitive tasks with pre-built projects and playbooks
See how automating issues & incidents from 6clicks makes issue handling easy
Powerful features to support your growth
The 6clicks Issue & Incident module provides organizations with all the tools they need to identify, manage and remediate issues and incidents. Create custom business-facing issue and incident submission forms, link issues and incidents to assessments findings, risks, assets and more, create risk treatment plans, build custom reports and more!
Create and link actions to issues and incidents, assign actions to team members, collect evidence and track all the way through to completion.
Issue & incident registers
Store, view, and categorize all your issues and incidents in a single register with powerful filtering and reporting capability so you can understand and manage your issues and incidents comprehensively.
Third-party issue assignment
Links issues and incidents to third parties, assign issue actions to third-party members and track third-party actions through to completion.
Link issues and incidents to assessment responses, third-parties, controls, compliance requirements, risks, assets and custom register items for comprehensive issue and incident lifecycle management.
Issue & incident capture form
Create custom issue and incident submission forms accessible via unique URLs and share them internally for quick and easy issue and incident identification and reporting.
Create turn-key issue and incident libraries and use them as recommendations from an internal audit or assessment to help build your issues and incidents register.
Easily manage which users can view and edit issues and incidents on the register by adding or removing individual users' access to issues and incidents or groups of users.
Powerful issue and incident reporting capability, with out-of-the-box reports and dashboards, which can easily be shared with relevant stakeholders.
Create custom issue and incident fields to capture the correct information and ensure alignment with your issue and incident processes.
... and did you know, there's unlimited:
User licensing across all plans
Access to our content library
World-class customer support
Issues & Incident Management
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