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Issues & Incident Management

Modernize issue and incident tracking with visibility, insights, and intelligent remediation. Identify and solve issues before they occur with cross-team automation workflows.


The Benefits

Understand issues and incidents from multiple angles, prioritize remediation and streamline engagement from stakeholders.

Respond quickly to incidents

Use a consolidated view to prioritize incidents and issues and then address them before they can impact operations.

Minimize stakeholder impact

Find the root cause of issues and incidents by taking action based on guided recommendations.

Automate resolutions

Shorten recovery times by rapidly implementing solutions based on insights and simplify repetitive tasks with pre-built projects and playbooks.

See how automating issues & incidents from 6clicks makes incident handling easy.

Powerful features to support your growth

The 6clicks Issue & Incident module provides organizations with the tools to identify, manage and remediate issues and incidents while minimizing business disruption. Enable issues and incidents to be raised by anyone in the business, categorize and triage from one register, create actionable tasks for remediation, integrate with Jira to engage the wider business and build custom reports for deeper insights and learnings and informed decision-making.
Issues Incident Management
Task assignment | Issues & Incident Management

Task assignment

Create and link tasks to issues and incidents, assign tasks to team members, collect evidence and track all the way through to completion. Use our Jira integration for company-wide task management.

Issue & incident registers | Issues & Incident Management

Issue & incident registers

Store, view, and categorize all your issues and incidents in a single register with powerful filtering and reporting capability so you can understand and manage your issues and incidents comprehensively.

Third-party issue assignment | Issues & Incident Management

Third-party issue assignment

Links issues and incidents to third parties, assign issue actions to third-party members and track third-party actions through to completion.

Cross-platform linkage | Issues & Incident Management

Cross-platform linkage

Link issues and incidents to assessment responses, third-parties, controls, compliance requirements, risks, assets and custom register items for comprehensive issue and incident lifecycle management.

Issue & incident capture form | Issues & Incident Management

Issue & incident capture form

Create custom issue and incident submission forms accessible via unique URLs and share them internally for quick and easy issue and incident identification and reporting.

Issue libraries | Issues & Incident Management

Issue libraries

Create turn-key issue and incident libraries and use them as recommendations from an internal audit or assessment to help build your issues and incidents register.

Access control | Issues & Incident Management

Access control

Easily manage which users can view and edit issues and incidents on the register by adding or removing individual users' access to issues and incidents or groups of users.

Reporting | Issues & Incident Management


Powerful issue and incident reporting capability, with out-of-the-box reports and dashboards, which can easily be shared with relevant stakeholders.

Custom fields | Issues & Incident Management

Custom fields

Create custom issue and incident fields to capture the correct information and ensure alignment with your issue and incident processes.

Plus, there's unlimited:

  • User licensing across all plans
  • Access to our content library
  • World-class customer support

Why businesses and advisors choose 6clicks

It's faster, easier and more cost effective than any alternative.


Powered by artificial intelligence

Experience the magic of Hailey, our artificial intelligence engine for risk and compliance.


Unique Hub & Spoke architecture

Deploy multiple teams all connected to a hub - perfect for federated, multi-team structures.


Fully integrated content library

Access 100's of standards, control sets, assessment templates, libraries and playbooks.

Intelligently accelerate your cyber risk and compliance program today


Stop wasting time with complicated pricing, longwinded consulting efforts and outdated technology.




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