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The expert's guide to ISO 27000


Introducing the Expert's Guide to ISO 27000

This authoritative guide provides an in-depth overview of the International Organization for Standardization (ISO) 27000 Series, which is a set of standards focused on information security management. The guide covers the essential elements of the ISO 27000 Series, including the different standards and their objectives, the implementation process, and best practices for security management. It also provides practical advice and guidance for organizations looking to adopt the ISO 27000 Series and ensure their information security management is up to the highest standards. With this guide, readers will gain a better understanding of the ISO 27000 Series and how to effectively implement and manage security within their organization.



What is the ISO 27000 series of standards?

The ISO/IEC 27000 series of standards is a set of best practices that help organizations improve their information security. The standards were developed by ISO and the IEC to provide guidance on how to implement best-practice information security practices. The series is commonly known as the ISO 27000 series and comprises a set of international standards that outline the requirements for implementing an information security management system (ISMS).

  1. The ISO/IEC 27001 Standard: This is the main standard in the ISO 27000 series. It specifies the requirements for implementing an information security management system (ISMS). An ISMS is a systematic approach to managing sensitive company information so that it remains secure. The ISO/IEC 27001 standard outlines the requirements for establishing, implementing, maintaining, and continually improving an ISMS. It covers a range of topics, including risk assessment and management, security controls, policies, and procedures.
  2. The ISO/IEC 27002 Standard: This standard is a code of practice for information security management. It provides guidelines and general principles for initiating, implementing, maintaining, and improving information security management in an organization. The standard covers a range of topics, including risk management, access control, cryptography, physical security, and business continuity management.
  3. The ISO/IEC 27003 Standard: This standard provides guidelines for the implementation of an ISMS based on the requirements of the ISO/IEC 27001 standard. It covers a range of topics, including the scope of the ISMS, the policy for information security, the risk assessment process, and the selection of security controls.
  4. The ISO/IEC 27004 Standard: This standard provides guidelines for the measurement and monitoring of information security management systems. It covers a range of topics, including the development of metrics, the collection of data, the analysis of data, and the reporting of results.
  5. The ISO/IEC 27005 Standard: This standard provides guidelines for the management of information security risks. It covers a range of topics, including the risk management process, risk identification, risk analysis, risk evaluation, and risk treatment.

The ISO/IEC 27000 series of standards provides a comprehensive framework for implementing best-practice information security practices. The standards are designed to help organizations improve their information security by providing guidance on how to establish, implement, maintain, and continually improve an ISMS. By implementing the ISO/IEC 27000 series of standards, organizations can improve their security, reduce their risk, and increase their customer confidence.

ISO 27001

ISO 27001 is the central standard in the ISO 27000 series, providing a framework for an Information Security Management System (ISMS). This standard specifies the requirements for establishing, implementing, maintaining, and continually improving an ISMS.

Understanding the Importance of ISO 27001 Certification

Organizations can be audited and certified against ISO 27001:2013, making it an essential standard for businesses that deal with sensitive information. ISO 27001 certification demonstrates an organization's commitment to information security and compliance with industry best practices. It also provides assurance to customers, stakeholders, and partners that their information is protected.

Requirements for ISO 27001 Certification

To achieve ISO 27001 certification, an organization must meet specific requirements outlined in the standard. These requirements include:

  1. Establishing an ISMS: The organization must establish an ISMS that encompasses policies, procedures, and controls to manage information security risks.

  2. Conducting a risk assessment: The organization must conduct a risk assessment to identify and evaluate information security risks and determine the appropriate controls to mitigate those risks.

  3. Implementing controls: The organization must implement the appropriate controls identified in the risk assessment to mitigate identified risks.

  4. Monitoring and reviewing the ISMS: The organization must continually monitor and review the effectiveness of the ISMS to ensure it remains relevant and effective.

  5. Continuous improvement: The organization must continually improve the ISMS based on the results of monitoring and reviews, changes to the organization's needs and objectives, and changes in the risk environment.

Benefits of ISO 27001 Certification

ISO 27001 certification offers several benefits to organizations, including:

  1. Demonstrating compliance: ISO 27001 certification demonstrates compliance with international best practices for information security management.

  2. Competitive advantage: ISO 27001 certification provides a competitive advantage in the marketplace, as it demonstrates a commitment to information security and provides assurance to customers and partners.

  3. Improved risk management: Implementing an ISMS in accordance with ISO 27001 can help organizations better manage information security risks and reduce the likelihood and impact of security incidents.

  4. Increased trust: ISO 27001 certification helps build trust with customers, stakeholders, and partners by demonstrating a commitment to protecting their information.

  5. Regulatory compliance: ISO 27001 certification can help organizations demonstrate compliance with regulatory requirements for information security management, such as GDPR and HIPAA.

Challenges in Achieving ISO 27001 Certification

Achieving ISO 27001 certification can be challenging for organizations, particularly those with limited resources or a complex information environment. Common challenges include:

  1. Lack of executive buy-in: Without executive buy-in, it can be difficult to secure the necessary resources and support to establish an effective ISMS.

  2. Limited resources: Establishing an effective ISMS requires resources, including personnel, technology, and time, which can be challenging for organizations with limited resources.

  3. Complex information environments: Organizations with complex information environments, such as those with multiple systems or geographically dispersed locations, may struggle to establish a cohesive ISMS.

  4. Compliance with multiple standards: Organizations that must comply with multiple standards, such as ISO 9001 for quality management and ISO 27001 for information security management, may face additional challenges in establishing and maintaining effective systems.

ISO 27001 is the central standard in the ISO 27000 series and provides a framework for establishing an ISMS. Achieving ISO 27001 certification demonstrates an organization's commitment to information security and compliance with international best practices. While achieving certification can be challenging, the benefits of improved risk management, increased trust, and regulatory compliance make it a worthwhile investment for many organizations.

ISO 27002

ISO 27002, also known as ISO/IEC 27002:2013, is a supplementary standard in the ISO 27000 series that provides guidelines for information security controls. The standard contains a comprehensive overview of information security controls that organisations can choose to implement to improve their information security posture.

The Purpose of ISO 27002

The main purpose of ISO 27002 is to provide organisations with a detailed overview of information security controls that can be implemented to address information security risks. It provides a framework for implementing, maintaining, and improving the security of information assets in organisations.

Understanding the Structure of ISO 27002

The structure of ISO 27002 is designed to provide clear guidelines for organisations to implement effective information security controls. The standard is divided into 14 sections, each of which contains detailed guidance on a particular aspect of information security. These sections include:

  1. Introduction and scope
  2. Normative references
  3. Terms and definitions
  4. Information security management system (ISMS)
  5. Leadership
  6. Planning
  7. Support
  8. Operation
  9. Performance evaluation
  10. Improvement
  11. Annex A - Reference control objectives and controls

Annex A of ISO 27002 provides a detailed overview of 114 information security controls that are based on best practice recommendations for information security management.

Benefits of ISO 27002 Implementation

Implementing ISO 27002 can bring numerous benefits to organisations. These benefits include:

  1. Improved information security posture: By implementing the controls outlined in ISO 27002, organisations can improve their information security posture and reduce the risk of security breaches.

  2. Regulatory compliance: Implementing ISO 27002 can help organisations comply with relevant regulatory requirements, such as GDPR, HIPAA, and PCI DSS.

  3. Increased customer confidence: Implementing ISO 27002 demonstrates an organisation's commitment to information security, which can increase customer confidence and trust.

  4. Business continuity: Implementing ISO 27002 can help ensure business continuity by reducing the risk of security incidents that can disrupt business operations.

Challenges of ISO 27002 Implementation

Implementing ISO 27002 can be challenging, especially for organisations that lack the necessary resources and expertise. Some of the challenges that organisations may face during implementation include:

  1. Limited resources: Implementing ISO 27002 can be resource-intensive, requiring significant investments in time, money, and personnel.

  2. Complex implementation: ISO 27002 implementation can be complex, requiring a deep understanding of information security concepts and best practices.

  3. Resistance to change: Resistance to change can be a significant challenge during implementation, as employees may be resistant to changes in their work practices.

  4. Maintenance and continual improvement: Maintaining ISO 27002 compliance requires ongoing effort and investment, including regular updates and training.

ISO 27002 is an essential standard in the ISO 27000 series that provides organisations with a detailed overview of information security controls that can be implemented to improve their information security posture. Implementing ISO 27002 can bring numerous benefits to organisations, including improved information security posture, regulatory compliance, increased customer confidence, and business continuity. However, implementation can be challenging and requires significant investment in time, money, and personnel. Nonetheless, the benefits of ISO 27002 implementation far outweigh the challenges, making it an essential standard for any organisation looking to improve its information security posture.

ISO 27003

ISO 27003 is a standard that provides guidance for implementing an Information Security Management System (ISMS) based on the requirements specified in ISO 27001. It helps organizations to establish, implement, maintain, and continually improve their information security management systems. It was first published in 2010 and was revised in 2017. The standard is intended to be used in conjunction with other ISO/IEC 27000-series standards, particularly ISO 27001 and ISO 27002.

Key Concepts and Requirements

ISO 27003 provides a framework for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). It provides guidance on the planning, design, implementation, operation, monitoring, review, maintenance, and improvement of the ISMS. The standard includes the following key concepts and requirements:

  1. ISMS planning and design: ISO 27003 provides guidance on how to plan and design an effective ISMS. It includes recommendations on how to identify and evaluate the organization's information security risks, establish security objectives, and develop a security policy.

  2. ISMS implementation and operation: The standard provides guidance on how to implement and operate an effective ISMS. It includes recommendations on how to implement security controls, manage security incidents, and monitor and review the ISMS to ensure its effectiveness.

  3. ISMS monitoring and review: ISO 27003 provides guidance on how to monitor and review the ISMS to ensure its continued effectiveness. It includes recommendations on how to perform internal audits, monitor and measure the ISMS, and conduct management reviews.

  4. ISMS maintenance and improvement: The standard provides guidance on how to maintain and continually improve the ISMS. It includes recommendations on how to identify and correct nonconformities, implement corrective actions, and continually improve the ISMS to ensure its effectiveness.

Benefits of Implementation

Implementing ISO 27003 can provide numerous benefits to an organization. It can help organizations to establish and maintain an effective ISMS that is tailored to their specific needs and objectives. This can help organizations to better protect their sensitive information assets and build resilience to information security threats. Additionally, implementing ISO 27003 can help organizations to improve their compliance with legal, regulatory, and contractual requirements related to information security.

ISO 27003 provides guidance on how to establish, implement, maintain, and continually improve an effective ISMS based on the requirements specified in ISO 27001. It provides a framework for organizations to protect their sensitive information assets and build resilience to information security threats. By implementing ISO 27003, organizations can better manage their information security risks, improve their compliance with legal, regulatory, and contractual requirements, and enhance their overall information security posture.

ISO 27004

ISO/IEC 27004 is a guidance standard that helps organizations to evaluate the performance and effectiveness of their implemented Information Security Management System (ISMS). It is essential for an organization to measure the performance and effectiveness of their ISMS for continual improvement and compliance with the ISO 27001 standard. ISO 27004 provides guidance on monitoring and measurement of information security performance, effectiveness of ISMS processes and controls, and analysis and evaluation of monitoring and measurement results. In this article, we will explore the key aspects of ISO 27004.

Importance of monitoring and measuring information security performance

Monitoring and measuring information security performance is crucial for organizations to evaluate their information security measures' effectiveness. It helps them identify gaps and deficiencies in their information security practices and implement corrective actions to address them. ISO 27004 provides guidance on how organizations can establish a monitoring and measurement program to evaluate their information security performance. It outlines the steps that organizations can take to ensure that their monitoring and measurement program is effective and efficient.

Evaluating the effectiveness of an ISMS

ISO/IEC 27004 provides guidance on evaluating the effectiveness of an Information Security Management System (ISMS) processes and controls. Organizations can use this guidance to identify areas where their ISMS can be improved and take corrective actions to address any issues. ISO 27004 recommends that organizations establish a process to monitor the effectiveness of their ISMS, including periodic reviews of policies and procedures, security incidents, and risk assessments. It also provides guidance on how to measure the effectiveness of ISMS controls.

Analysis and evaluation of monitoring and measurement results

ISO/IEC 27004 provides guidance on analyzing and evaluating the results of monitoring and measurement. The standard recommends that organizations establish a process for analyzing and evaluating the results of monitoring and measurement to identify trends, potential issues, and improvement opportunities. It also outlines the importance of having a clear understanding of the scope and objectives of the monitoring and measurement program.

Implementing an effective monitoring and measurement program

ISO/IEC 27004 provides guidance on how organizations can implement an effective monitoring and measurement program. The standard recommends that organizations establish a monitoring and measurement plan that includes identifying the metrics to be measured, the methods of measurement, and the frequency of measurement. It also provides guidance on how organizations can ensure that the methods chosen for monitoring, measurement, analysis, and evaluation produce comparable and reproducible results.

ISO/IEC 27004 is a critical standard that helps organizations evaluate the performance and effectiveness of their Information Security Management System. By monitoring and measuring their information security performance and evaluating the effectiveness of their ISMS, organizations can identify areas for improvement and take corrective actions to address any deficiencies. Implementing an effective monitoring and measurement program can help organizations achieve compliance with ISO 27001 and improve their information security posture.

ISO 27005

The ISO/IEC 27005 is a standard that provides guidelines on how to manage information security risks using a risk management approach. It supports information security based on risk management and is based on the ISO/IEC 27001 and 27002 standards. This standard is subject to certification and is used to ensure that the risks to the confidentiality, integrity, and availability of information are adequately managed.

Scope of ISO 27005

The ISO/IEC 27005 standard provides guidelines for the systematic and structured management of information security risks that are relevant to the confidentiality, integrity, and availability of information. The standard provides a framework for identifying, assessing, and treating risks that can arise from the use of information technology systems and networks.

The standard provides guidance on the implementation of a risk management process for information security based on ISO/IEC 27001 and ISO/IEC 27002. It provides an overview of the risk management process and explains the key principles, concepts, and elements of the risk management process.

The standard covers the following areas:

  1. Context establishment and risk assessment scope definition

  2. Risk identification

  3. Risk analysis

  4. Risk evaluation

  5. Risk treatment

  6. Risk acceptance

The ISO/IEC 27005 standard also provides guidance on the selection and implementation of risk assessment methodologies and tools. It helps organisations to identify and assess risks, determine the appropriate risk treatment options, and evaluate the effectiveness of their risk management processes.

Benefits of ISO 27005

The ISO/IEC 27005 standard provides many benefits to organisations. Some of these benefits include:

  1. Improved risk management: The standard provides a systematic and structured approach to risk management, which helps organisations to identify, assess, and treat risks more effectively.

  2. Improved decision-making: The standard provides guidance on how to evaluate and treat risks, which helps organisations to make informed decisions about the security of their information assets.

  3. Improved compliance: The standard is aligned with other international standards such as ISO/IEC 27001 and ISO/IEC 27002, which helps organisations to comply with industry best practices and regulatory requirements.

  4. Improved communication: The standard provides a common language for describing and communicating information security risks, which helps to facilitate communication between different stakeholders.

  5. Improved performance: The standard helps organisations to measure and evaluate the effectiveness of their risk management processes, which can lead to improved performance and increased efficiency.

The ISO/IEC 27005 standard provides a structured approach to managing information security risks based on a risk management approach. It helps organisations to identify, assess, and treat risks in a systematic and structured manner. The standard is aligned with other international standards such as ISO/IEC 27001 and ISO/IEC 27002, which helps organisations to comply with industry best practices and regulatory requirements. By following the guidelines set out in ISO/IEC 27005, organisations can improve their risk management processes, make better decisions, and improve their overall performance.

ISO 27006

ISO 27006 is an international standard that outlines the requirements for the certification of information security management systems (ISMS). The standard provides a framework for organizations seeking to have their ISMS certified by a third-party certification body. It specifies the requirements for the certification process and provides guidance to certification bodies on how to conduct the certification process. ISO 27006 was first published in 2007 and has since been revised in 2011 and 2020.

What is an ISMS?

An information security management system (ISMS) is a systematic approach to managing sensitive company information so that it remains secure. It involves a set of policies, procedures, and controls that aim to protect the confidentiality, integrity, and availability of sensitive information. An ISMS typically involves assessing the risks to the organization's information assets, implementing controls to mitigate those risks, and continually monitoring and improving the effectiveness of those controls.

ISO 27001 and ISO 27006

ISO 27006 is closely related to ISO 27001, which is the main standard for implementing an ISMS. ISO 27001 provides a framework for implementing an ISMS and specifies the requirements for an organization's information security management system. In contrast, ISO 27006 specifies the requirements for the certification process and provides guidance for certification bodies.

ISO 27006 Certification Requirements

To become certified to ISO 27001, an organization must implement an ISMS that meets the requirements of the standard. The certification process typically involves several stages, including an initial assessment, a formal audit, and surveillance audits, to ensure the organization meets the certification requirements. Certification bodies must be accredited by a national accreditation body, such as UKAS in the UK, to conduct audits and issue certifications.

ISO 27006 outlines the requirements for certification bodies, including their responsibilities and obligations during the certification process. The standard requires certification bodies to have a documented system for their certification activities and specifies the requirements for auditor qualifications and training. The standard also requires certification bodies to maintain impartiality, confidentiality, and independence during the certification process.

Benefits of ISO 27006 Certification

Certification to ISO 27006 can bring several benefits to organizations, including:

  1. Increased credibility and trust: Certification to ISO 27006 demonstrates an organization's commitment to information security management and can help to build trust with customers, partners, and stakeholders.
  2. Improved information security: Implementing an ISMS and obtaining certification to ISO 27006 can help organizations to identify and mitigate information security risks, leading to improved information security.
  3. Competitive advantage: Certification to ISO 27006 can provide a competitive advantage by demonstrating an organization's commitment to information security management and setting it apart from competitors.

ISO 27006 provides a framework for organizations seeking to have their ISMS certified by a third-party certification body. Certification to ISO 27006 demonstrates an organization's commitment to information security management and can bring several benefits, including increased credibility and trust, improved information security, and a competitive advantage. Certification bodies must adhere to the requirements set out in ISO 27006 to maintain impartiality, confidentiality, and independence during the certification process.

ISO 27017 and ISO 27018

ISO 27017

ISO 27017 is a supplementary standard introduced in 2015, providing guidance on how to protect sensitive information in the Cloud. It provides a code of practice for information security controls specific to cloud services, complementing the existing ISO 27001 and ISO 27002 standards.

The standard provides guidance on how to apply Annex A controls (from ISO 27002) to information stored in the Cloud. The focus is on the shared responsibilities between cloud service providers (CSPs) and their customers, particularly with regards to the confidentiality, integrity, and availability of information.

Adhering to ISO 27017 can provide several benefits, including:

  • Reduced risk of data breaches and unauthorized access to sensitive information
  • Improved understanding of roles and responsibilities between CSPs and their customers
  • Improved trust and confidence in Cloud services
  • Improved alignment with regulatory and legal requirements

ISO 27018

ISO 27018 is another supplementary standard introduced in 2015, providing additional guidance on how to protect personal data in the Cloud. It provides a code of practice for protecting Personally Identifiable Information (PII) in public Clouds, where the Cloud service provider (CSP) acts as the PII processor.

Scope of ISO 27018 The standard provides guidance on how to apply Annex A controls (from ISO 27002) to personal data stored in public Clouds. It focuses on the responsibilities of the CSP acting as a PII processor, particularly with regards to the collection, retention, and deletion of personal data.

Benefits of ISO 27018 Adhering to ISO 27018 can provide several benefits, including:

  • Reduced risk of data breaches and unauthorized access to personal data
  • Improved understanding of roles and responsibilities between PII controllers and PII processors
  • Improved alignment with regulatory and legal requirements, particularly regarding data protection and privacy
  • Improved trust and confidence in Cloud services

Conclusion ISO 27017 and ISO 27018 are two supplementary standards that provide guidance on how to protect information in the Cloud, particularly regarding shared responsibilities between CSPs and their customers (ISO 27017) and the protection of personal data in public Clouds (ISO 27018). Adhering to these standards can provide several benefits, including reduced risk of data breaches, improved alignment with regulatory and legal requirements, and improved trust and confidence in Cloud services.

ISO 27701

ISO 27701 is a privacy extension to the ISO 27001 standard for information security management systems (ISMS). The standard was created to provide a framework for implementing a privacy information management system (PIMS) in accordance with applicable privacy laws and regulations, such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). ISO 27701 provides guidelines and requirements for implementing, maintaining, and continually improving a PIMS to ensure that the privacy of personal information is protected.

Why was ISO 27701 Created?

The GDPR has been a major driver in the creation of ISO 27701. The GDPR requires organizations to implement appropriate technical and organizational measures to ensure the protection of personal data. While ISO 27001 provides a framework for implementing an ISMS, it does not specifically address privacy requirements. Therefore, ISO 27701 was created to extend the requirements of ISO 27001 to include privacy management controls.

ISO 27701 Requirements

ISO 27701 provides a set of requirements for implementing a PIMS that are based on the principles of ISO 27001. The standard provides guidelines for privacy risk assessment, privacy impact assessment, and privacy by design and default. It also includes requirements for documenting and reporting privacy breaches, as well as guidelines for handling requests from data subjects to access, rectify, or erase their personal data.

One of the key requirements of ISO 27701 is the appointment of a privacy officer or data protection officer (DPO) who is responsible for overseeing the implementation and maintenance of the PIMS. The standard also requires that privacy training be provided to all employees who handle personal data.

Benefits of Implementing ISO 27701

By implementing ISO 27701, organizations can demonstrate their commitment to protecting the privacy of personal information. This can be particularly valuable in industries where privacy is a key concern, such as healthcare, finance, and government. ISO 27701 can also help organizations comply with privacy laws and regulations, such as the GDPR and CCPA, and avoid costly fines and reputational damage resulting from privacy breaches.

ISO 27701 can also help organizations improve their overall information security posture by providing a more comprehensive approach to managing privacy risks. The standard requires organizations to consider privacy risks alongside information security risks when implementing controls and procedures, which can help prevent privacy breaches and other security incidents.

ISO 27701 provides a framework for implementing a PIMS that is integrated with an ISMS based on the principles of ISO 27001. The standard provides guidelines and requirements for implementing, maintaining, and continually improving a PIMS to ensure the privacy of personal information is protected. By implementing ISO 27701, organizations can demonstrate their commitment to protecting personal data, comply with privacy laws and regulations, and improve their overall information security posture.

Why use an ISO 27000-series standard?

In today's digital age, sensitive information has become the lifeblood of businesses, making information security a top priority for organizations. As cyber attacks and data breaches become more common, it's essential for businesses to adopt industry-standard practices to safeguard their data. That's where the ISO 27000-series standards come into play. In this article, we'll explore why businesses should use an ISO 27000-series standard.

  1. Industry-Recognized Framework: One of the significant benefits of using an ISO 27000-series standard is that it provides a framework that is recognized globally. This means that businesses can implement a standard that meets the same requirements as other companies worldwide. It ensures that an organization's information security management system (ISMS) is up to par with other businesses, and customers can trust that their data is secure.
  2. Tailored Approach: Another advantage of using an ISO 27000-series standard is that it provides a tailored approach to information security management. The framework can be applied to organizations of any size and in any sector, and its broadness means that the implementation will always be appropriate to the size of the business. ISO 27001 provides a systematic approach to managing sensitive data, which can be customized to fit the specific needs of a business.
  3. Mitigating Information Security Risks: By adopting an ISO 27000-series standard, organizations can mitigate their information security risks. The standard provides a framework for identifying, assessing, and mitigating security risks, ensuring that sensitive data is protected from unauthorized access or data breaches. It's a proactive approach to information security management that enables businesses to identify and address potential risks before they result in significant financial or reputational damage.
  4. Improved Reputation: Adopting an ISO 27000-series standard can also improve a business's reputation. Customers are becoming increasingly concerned about the security of their personal information and are more likely to do business with companies that can demonstrate a commitment to information security. By implementing a recognized standard, businesses can assure their customers that their data is secure, which can lead to increased trust and customer loyalty.
  5. Compliance with Regulatory Requirements: Many industries have regulatory requirements that businesses must adhere to, particularly when it comes to the security of personal data. Implementing an ISO 27000-series standard can ensure that an organization meets these requirements, minimizing the risk of penalties or fines. It's a cost-effective way to comply with regulatory requirements while also improving information security management.

In today's digital world, information security is a critical concern for businesses of all sizes. By using an ISO 27000-series standard, organizations can adopt a proactive approach to information security management, mitigate risks, and demonstrate a commitment to protecting sensitive data. Additionally, it can lead to improved customer trust and loyalty, compliance with regulatory requirements, and a better reputation. Overall, adopting an ISO 27000-series standard is a wise investment for any business looking to safeguard their sensitive information.