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Glossary definition: Incident management

Incident Management: Solutions & Strategies

Incident management is the process of managing the lifecycle of all incidents that occur within an organization. This process includes the identification, triage, investigation, resolution, and closure of each incident. It also includes the communication of the incident to all stakeholders, and the monitoring of the incident to ensure it is being addressed in a timely and effective manner. Incident management is a critical component of an organization's overall risk management strategy, as it helps to ensure that incidents are addressed quickly and effectively, and that any risks associated with the incident are minimized.