Glossary definition: Incident
Incident: Unplanned Event
An incident is an event or occurrence that is not part of the normal operation of a system or organization. Incidents may be caused by human error, system failure, natural disasters, or other outside influences. They can range from minor inconveniences to major disasters. In any case, an incident should be documented and investigated to identify the root cause, determine the impact, and take corrective action to prevent similar incidents from occurring in the future.