Probe CX

Customer case study

Problem

Probe CX, a leading digital transformation organization specializing in strategy, outsourcing, technology, and automation, faced a growing challenge with managing its risk and compliance processes globally. With operations in five strategic locations including Australia, New Zealand, Philippines, the US and India, and a breadth of industry coverage that extends from government, banking, finance, and superannuation through to telecommunications, fast-growth tech, retail, transport, travel and utilities. Probe CX struggled with manually managing their compliance processes across multiple jurisdictions and industry sectors.

Solution

After evaluating several options, Probe CX selected 6clicks, an industry-leading GRC and cyber governance platform solution provider, as their preferred vendor. Probe CX cites the three key value pillars of 6clicks including the extensive content library, Hailey AI technology, and Hub & Spoke architecture as the main reasons for selecting the platform.

With 6clicks, Probe CX was able to automate their risk and compliance processes, giving them more time to focus on their core business of "doing it better" every day for their customers. The Hailey AI technology helped compliance professionals comply with multiple overlapping standards, and the content library boasts over 50,000 elements of standards, laws, regulations, templates, control sets, libraries, playbooks, methodologies, etc. The 6clicks Hub & Spoke model ensured centralized GRC management across multiple jurisdictions and/or business functions for operational cadence.

Results

Probe CX's partnership with 6clicks has enabled them to stay nimble and at the forefront of technology, while still focusing on their core business. The results have been impressive, with a significant reduction in the amount of time and resources required to manage their risk and compliance processes. Specifically, Probe CX was able to cut down their compliance management time, leading to a more efficient use of resources and allowing them to focus on their core business. Additionally, the platform helped Probe CX pass several important compliance requirements, including ISO 27001, SOC 2, and PCI DSS, demonstrating the platform's effectiveness in managing complex compliance needs.

Probe CX's partnership with 6clicks has been successful in automating and streamlining risk and compliance processes, freeing up resources for core business. Other businesses can achieve similar results by implementing 6clicks' platform solution.