Streamlining assessments with an enhanced Hailey AI

Hi everyone! Following the recent release of our latest Hailey AI capability, today I wanted to take you through the insights behind the development process and hopefully shed more light on the value we aimed to deliver to our users. From the challenges we set out to solve to the improvements we made to the user experience, here’s a closer look at how this new feature came to life.

Why the uplift?

With assessments as a core part of the 6clicks platform, we recognized that there was a big opportunity for us to further streamline how users interact with them, especially for question-heavy, repetitive assessments that demand both speed and accuracy.

Our goal was to:

• Improve the user experience and reduce the mental load of navigating and responding to assessments

• Integrate and advance Hailey’s capabilities to return more accurate responses

• Enable users to respond to assessments at scale instead of question by question

As a result, we ended up combining a refreshed user interface, improved workflows, and a new Hailey AI feature designed to eliminate inefficiencies, accelerate audit and assessment processes, and enhance user control.

The result: Upgraded assessment functionality built for efficiency, flexibility, and transparency

By leveraging Hailey to transform the assessment experience, we were able to address three key considerations for our users.

Efficiency

Now, you can easily upload documents like policies or audit reports directly into the assessment interface and generate responses for the entire assessment in one action, saving hours of repetitive work. No more manually working through each question. Instead, Hailey AI analyzes your uploaded documents and generates suggested responses across the assessment, aligning with precise and up-to-date information on your organization.

Flexibility

Aside from choosing between using previous responses and existing documentation to fill in the assessment, users have the option to utilize 100% AI-powered responses or answer some of the questions manually. You can edit and override Hailey’s responses at any time, with clear tags showing what was generated versus manually entered. This ensures that whether you want a fully AI-driven experience or prefer a hybrid approach, our platform seamlessly adapts to how you work.

Transparency

The enhanced UI lets you easily differentiate between AI-generated and user-edited responses for full transparency and control. The content hierarchy and design have also been thoughtfully restructured to streamline navigation and make key assessment details more accessible. You can easily see the assessment domain, whether a question requires text responses or a selection from multiple options, which questions come with suggested responses and attachments, and more, providing full context for each item in the assessment.

We also wanted to highlight how the functionality strikes the right balance between human oversight and AI efficiency, giving users complete visibility and control over every response while enabling them to streamline and scale the entire assessment process.

From cutting down dozens of clicks for navigating and responding to assessments, to enhancing Hailey’s precision and accelerating response delivery, this update is a leap forward for teams looking to scale their GRC operations while maintaining accuracy and oversight.

Take a closer look

To show you how it all fits together, here’s a conversation between me and Selina where we dive deeper into the feature:

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