Sydney, Australia – 25 September 2026. 6clicks, the leading governance, risk, and compliance (GRC) platform for government, defense, critical infrastructure, and regulated organizations, has appointed Marcus Smith as its new Global Head of Customer Operations. In the role, Smith will build on his experience as Technical Operations Lead to guide the company’s global customer operations and strengthen support for customers worldwide.
As the company continues to expand its global presence and customer base at an accelerated pace, Smith’s appointment is instrumental in advancing a customer-first approach throughout the customer lifecycle, from first engagement to long-term management. Smith has been at the leading edge of 6clicks' successful expansion into the Middle East and European territories, scaling customer operations alongside ongoing product advancement. This includes enabling the seamless adoption of Intelligent GRC (iGRC), which marks a big milestone in 6clicks’ product growth, expanding the platform’s ability to deliver sovereign, adaptive, and scalable GRC capabilities for organizations worldwide.
Smith’s new role spans pre-sales, delivery, customer success, support, and retention, bringing together the teams and operating rhythms needed to improve customer health, accelerate value delivery, manage escalations, and scale a consistent customer experience globally.
"I'm extremely excited to take on the role of Global Head of Customer Operations. It feels like the right time, given 6clicks' growing global customer base and the positive direction of our product, including the iGRC suite and the forward-thinking solutions we continue to deliver for our clients. Having led global operations teams in previous roles, I'm passionate about bringing that experience across all levels of our organization, and ensuring our clients receive best-in-class service when it comes to GRC-related delivery. I'd like to thank our CEO, Anthony Stevens, our CRO, Heather Buker, and the rest of our senior leadership and investors for this opportunity to help lead 6clicks into its next stage of growth."
Marcus Smith, Global Head of Customer Operations, 6clicks
“Marcus has played a key role across our technical operations as 6clicks has scaled globally. This appointment reflects the trust we have in his ability to lead a unified, customer-centric operating model. As we continue to grow across new markets, his leadership will be critical to the experience we deliver.”
Anthony Stevens, Chief Executive Officer, 6clicks
Through the platform’s sovereign deployment, all-inclusive licensing, native multi-entity architecture for federated governance, purpose-built GRC intelligence, and full customer enablement and support, 6clicks reinforces its commitment to equipping complex, high-assurance organizations with demonstrable control that withstands regulatory scrutiny.
Marcus Smith brings extensive experience supporting global organizations with their governance, risk, and compliance requirements. Over his career, he has worked with major organizations, including American Express, the Financial Conduct Authority (FCA), HMRC, De Beers, NTT Data, Disney, Coca-Cola, and the Royal Air Force (RAF), helping them navigate complex GRC needs across highly regulated environments. He has also played a leading role in 6clicks' successful expansion into the Middle East and European markets.
6clicks is sovereign GRC infrastructure for government, defense, critical infrastructure, and global enterprises. Founded in Melbourne, 6clicks combines a proven GRC Core, an extensive Content Library, and a deployment architecture designed to give organisations greater control over where their GRC data operates. The platform automates evidence collection, validation, and mapping to controls and requirements, connects to IT, OT, hybrid, and restricted systems, enables multi-entity management via the Hub & Spoke architecture, and delivers purpose-built GRC intelligence designed for environments where traditional vendors and automation platforms cannot operate.
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