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Financial Services
ASIC Regulatory Guide 165: Licensing: Internal and external dispute resolution
Australian financial services (AFS) licensees, unlicensed product issuers, unlicensed secondary sellers, Australian credit licensees (credit licensees) and credit representatives are required to have in place a dispute resolution system that consists of:
- internal dispute resolution (IDR) procedures that meet the standards or requirements made or approved by ASIC; and
- membership of the Australian Financial Complaints Authority (AFCA).
Sector(s):
- Financial
Jurisdiction(s):
- Australia
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